Cancellation, Luggage & Miscellaneous Information

Cancellation Policy

Reservations cancelled less than 48 hours from the date and time of anticipated travel will not be refunded. Reservations cancelled at least 48 hours prior to date and time of anticipated travel will be refunded in full.

 

Luggage Policy

Guests are limited to 2 bags each plus a pair of skis or snowboard. For excess of 3 bags, additional charges will apply. Bikes or other large items will incur a fee of the same price as a passenger for that route. If the oversized item is larger than 5 feet in any way (except for skis and snowboards), the guest must book a private charter. The bike or large item must be in a bag or box.

 

Pet Policy

Pets are not permitted on scheduled shuttles. Pets can always be accommodated on charters. Please respect the health of other guests by not attempting to bring pets on scheduled shuttles.

 

Airport Check-in Procedures

Upon arrival at DIA, please collect your belongings and meet your shuttle at the designated pickup area (East Side of Baggage Claim Door #511 Island #2). Please be advised that Home James reserves the right to supplement van shuttles with luxury motorcoach services on weekends and peak holiday travel periods.

 

Additional Information

Home James is proud to have operated shuttle service from Denver to the greater Winter Park area for over 32 years. Please know that our commitment is to providing the highest level of service to all of our guests. Recent changes in areas serviced and fares are due largely to customer feedback and increased fuel prices.

 


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PO Box 279 | Winter Park, CO 80482 | 800-359-7503